Abdullah - Al Noman, CCNA

Network Support Engineer

Carnival Internet

18 Oct 2025 — Continuing

Monitored IIG, NTTN, and FTTx/backbone network links, ensuring uptime and rapid fault detection  Diagnosed and resolved connectivity issues, coordinating with Zone/POP In-charges for field-level resolution  Created, tracked, and escalated trouble tickets through resolution, ensuring SLA compliance  Monitored IIG, NTTN, FTTx, and backbone network links to ensure service availability and promptly identify network faults.  Diagnosed connectivity and network issues using ping, traceroute, and network monitoring tools including LibreNMS, Cacti, and The Dude.  Troubleshot ONU, OLT, router, and customer-end connectivity issues, coordinating with Zone and POP teams for field-level resolution.  Created, tracked, and escalated trouble tickets while following established escalation procedures and ensuring SLA compliance.  Documented network incidents, monitored fault resolution progress, and coordinated with relevant technical teams to minimize service downtime.

Ck 1

Bangladesh Navy

01 Jul 2012 — 30 Jun 2024

 Maintained strict discipline, punctuality, and adherence to protocols in high-pressure, missioncritical environments  Led and coordinated small teams to execute time-sensitive tasks under operational pressure  Developed strong communication and problem-solving skills through cross-team collaboration